Introduction
This Privacy Policy describes how we collect, use, and protect your personal information when you use our services, including our SMS messaging program. We are committed to protecting your privacy and handling your data responsibly.
Information We Collect
SMS-Related Information
When you participate in our SMS program, we collect:
- Phone Number: Your mobile phone number for sending SMS messages
- Message Content: The content of messages you send to us
- Opt-in/Opt-out Status: Your subscription preferences and consent status
- Message Delivery Data: Delivery confirmations and timestamps
Other Information
- Contact information (email, name) if provided
- Usage data and analytics
- Device and browser information
- IP address and location data (if permitted)
How We Use Your Information
| Purpose |
Data Used |
Legal Basis |
| Send SMS messages |
Phone number, preferences |
Consent |
| Customer support |
Contact info, message history |
Legitimate interest |
| Service improvement |
Usage data, analytics |
Legitimate interest |
| Legal compliance |
All collected data |
Legal obligation |
SMS Service Provider
Twilio Integration
We use Twilio Inc. as our SMS service provider. When you participate in our SMS program:
- Your phone number and message content are processed by Twilio
- Twilio acts as a data processor under our instructions
- Twilio's privacy policy also applies to their processing of your data
- We have data processing agreements in place with Twilio
Data Sharing
We do not sell, rent, or trade your personal information. We may share your data only in these limited circumstances:
- Service Providers: With trusted partners like Twilio who help deliver our services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing
Data Retention
SMS Data Retention
- Active Subscribers: We retain your phone number and preferences while you're subscribed
- Opt-out Records: We keep opt-out requests for 5 years to honor your preferences
- Message History: SMS content is retained for 90 days for support purposes
- Analytics Data: Aggregated, anonymized data may be retained longer
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Opt-out: Unsubscribe from SMS messages by texting STOP
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
To exercise these rights, contact us at support@resumoose.com
Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Incident response procedures
International Transfers
Your data may be processed in countries other than your own. We ensure adequate protection through:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Other appropriate safeguards as required by law
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. For material changes, we may provide additional notice through our services or via SMS.
Contact Information
For questions about this Privacy Policy or our data practices:
- Email: support@resumoose.com
- Phone: +1 (855) 912-0384
- Mail: Faber Novus, Address TBD (Business Registration Pending)
For SMS-related questions, see our SMS Terms of Service.